Grassboots - An Online Marketplace For Sports Clubs & Schools

Frequently Asked Questions

1. Buying an Item

Search for amazing sportswear, equipment, and accessories from the catalogue of listed items and find something you want to buy.
If you have questions before buying, contact the seller/donator to ask about the item via our “Message Seller” button, which can be found within the listing.
Paying for your chosen item is simple: press “Buy Now” on the item’s listing. This will take you through to our Stripe checkout screen which accepts all major card payments as well as Apple and Google Pay (pretty much everything except cash).

2. Once an Item is Bought

Make contact with the seller/donator to arrange a pickup location via our messaging service. We suggest the onus is on the buyer to collect or arrange postage of the item (if postage is possible).
As Grassboots is a community-focused platform, why not meet at the club house, training pitch, or somewhere convenient, but we’ll leave that for you to arrange.
If the item is damaged, or is significantly different from the description, try to find agreement with the seller/donator. If you need us to step in, please contact us and we’ll try to help.

3. Shop Other Community Marketplaces

If you want to shop other marketplaces on Grassboots, tap on the + buttons at the top of the Home Screen and choose the marketplaces you want to add.
If you can’t find your sports club or school on the member list, please tell them to get in touch or even easier, email contact details to the Grassboots Team (hello@grassboots.club) and we will make contact and help them join up!

4. Which Sports Club or School Am I Fundraising For?

This will be the club or school that you first linked to when registering on Grassboots, your “main club”. The name and logo will show up on the top left of your Home Screen. You can also confirm by tapping on your “Profile”.
This information tells you where the proceeds from your donation(s), once sold, will help support and raise funds for.
Multiple clubs to support? You can change the main club or school that you fundraise for and share the positivity of raising funds within your wider community.
This can be done by tapping on the main club icon, then pick from your drop-down list of club options. Once an alternative is selected, this confirms your fundraising choice.
On any item sold that you have chosen to split your earnings with a club or school, via our donation slider, will be apportioned as 75% of the proceeds to the club/school with the remaining 25% to Grassboots.

5. How to List Items

Take pictures of the item(s) to sell.
Tap on the green “Grassboots Recycling Logo” button.
Upload a photo(s) to show off the item at its best and give a view on condition.
Add a “Title” e.g. Nike blue football boots.
Set a price to sell (see below for more info).
Use the slider to split and share proceeds of the sale with your chosen club or school, every little helps.
Follow the listing prompts to provide details on sport, category, and size.
When listing please add some information of the item’s condition, we recommend:
• New
• Lightly Used
• Game Tested
Press “Upload” – your listing is now live.

6. Set the Price

The focus of Grassboots is to support your much-loved sports clubs and schools as well as making a bit extra for your spare items, so we believe it is best to sell items at a great price and ensure sportswear and equipment get back in the sporting arena, where they belong.
Whilst we appreciate larger or newer items may attract a higher price, we want everyone to benefit from your listing and ensure it sells quickly to benefit you, your club or school, and the buyer. So set an affordable price to keep recycling within the community.

7. Support Your Community with Our “Earnings Split” Slider

Once you’ve set a sale price, use our slider scale to share some or all of the funds with the club or school that you support and give something back to your sporting community.
By using the Grassboots slider scale, you can quickly see the money you will get from your listing as well as the share that your chosen club or school will receive from your generous split.
There are no selling fees for listing items on Grassboots.
The Buyer pays a platform fee of 3% + 20p which goes towards Stripe charges, marketing, and improvements of the Grassboots marketplace. We add this amount at checkout so that you can see exactly what is to be paid.

8. My Earnings with Grassboots

To start selling and earning money on Grassboots you will need to first set up your account in the “My Earnings” section. This ensures money from your sales are linked to your Bank Account.
We strive to be the best and build trust in our community so to ensure secure and transparent transactions, as such we use Stripe Connect, the leading Global platform provider for online payments and marketplaces, a worldwide trusted and regulated service provider to process all payments on our platform.
To set up an account, go to my “Profile” and then tap on “My Earnings” to complete the onboarding process.
Once your item has sold, the amount raised will be shown in the “My Earnings” section of your profile.
The payout of monies is then initiated to your linked bank account 7 working days after the sale date of that item.
When earning on the platform, Grassboots will transfer 100% of your listing sale proceeds, minus any shared revenue you have given to your club or school. There may be a small transfer cost between Stripe and your chosen Bank Account but this may vary.
Should you wish to change the linked Bank Account associated with Stripe Connect, please email us at Support@Grassboots.club.
Grassboots Payments lets buyers use Apple Pay, Google Pay, credit, and debit cards through Stripe Connect.
https://stripe.com/gb
To learn more and for further information, please click on the below links:
https://stripe.com/gb/legal/connect-account
https://stripe.com/gb/privacy
https://support.stripe.com/contact

9. Only List Clean Items

In general, all items that you list should be clean and in a condition that you would be happy to receive them. We recommend washing them in a way suitable to the item’s material.
Any spots, defects, or similar flaws that don’t wash off must be included in the listing’s description and photos. Please be aware that if they’re not noted this is likely to cause issues and may only result in reduced sale proceeds.
Make sure any sports equipment is safe to use and fit for purpose.

10. What You Cannot List (Selling or Donating)

• Items that violate laws.
• Counterfeits and IP-infringing items.
• Food, drinks, perishables, detergents, and cleaning chemicals.
• Medications, medical supplies, prescription products, vitamins, and supplements.
• Items promoting violence, discrimination, hatred, crime, terrorism.
• Non-hygienic items (e.g., used underwear).
• Recalled products.

11. What You Can Sell/Donate

Basically, anything sport-related that is in usable condition – children’s, women’s, and men’s sports-related clothing, footwear, equipment, or accessories.
Help others carry on the sporting story you started!

12. Blocking and Reporting

If you receive spam, harassment, inappropriate content, requests for your private data, pictures of you wearing an item (with or without your face visible), or any other discrimination, you should block and report the member.
Press the 3-dot symbol in the upper right corner of a listing and select “Block User”.
The blocked member will no longer be able to send you messages or buy your items. Also, you’ll no longer be able to see the member’s items.
Please report inappropriate behaviour by tapping on the same 3-dot symbol in the upper right corner and press “Report”. The post will then be investigated.

Grassboots enables sports clubs and schools to promote sustainability and affordability in sport by providing an online marketplace for pre-loved sportswear and equipment

The online marketplace for pre-loved sportswear and equipment

Grassboots enables sports clubs and schools to promote sustainability and affordability in sport.

Support

Support your local sports community

Sustainability

Inclusivity

Fundraising

Sell

Declutter and sell your sports gear

Snap

Price

Describe

Buy

Shop sustainably and locally

Shop

Collect

Enjoy

With Grassboots, everyone can be FIRST 🏆

F

Fundraise

I

Inclusive

R

Re-use

S

Sustainable

T

Trade

Buy, Sell and Support via the Grassboots App

To shop and sell your preloved sports gear, download the app!

Frequently Asked Questions

1. Buying an Item

2. Once an Item is Bought

3. Shop Other Community Marketplaces

4. Which Sports Club or School Am I Fundraising For?

5. How to List Items

6. Set the Price

7. Support Your Community with Our “Earnings Split” Slider

8. My Earnings with Grassboots

9. Only List Clean Items

10. What You Cannot List (Selling or Donating)

11. What You Can Sell/Donate

12. Blocking and Reporting