BY CLICKING ON THE “ACCEPT” BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE “REJECT” BUTTON BELOW.
Welcome to Grassboots!
WHO WE ARE AND WHAT THIS AGREEMENT DOES
We Grassboots Ltd (CRN: 13733689) (“Grassboots” / “we” / “our”) with our registered office at 85 Great Portland Street, First Floor, London W1W 7LT license you (the “User / your”) to use:
Grassboots mobile application software, the data supplied with the software and any updates or supplements to it;
The related electronic documentation (“Documentation”); and
The service you connect to via the App and the content we provide to you through it (“Service”).
as permitted in these terms.
YOUR PRIVACY
Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.
THE APP AND SERVICES
Grassboots is a mobile application (the “App”) and offers services in facilitating transactions. The App is an intermediary hosting service and virtual exchange forum and gives the User the opportunity to donate and sell items such as sporting equipment, sports clothing, school uniform, musical instruments, books and other associated products, as well as purchase such items. Any purchases classed and collected as donations shall be to the benefit of a sports club, school, college or university (“Organisation”) nominated by and associated with the Donator of an Item (“Donator”) or Seller of an Item (“Seller”) and a buyer of an Item (“Buyer”).
Grassboots will not purchase, or exchange Items shown on the App, nor shall it claim to do so.
Users can communicate by sending private messages to each other for the purpose of exchanging information regarding the items listed for sale. However, Users shall not abuse this service and shall not send any explicit content or spread viruses or worms. Users shall not send messages containing texts contrary to good moral standards and public order, inappropriate, insulting, harassing or defamatory messages or those otherwise regarded as incompatible with these terms and the interests of Users generally.
At Grassboots, safeguarding your privacy and security is our highest priority. To maintain a safe and reliable environment for all our users, we may need to access the messages exchanged within our platform. We review messages only when necessary and in accordance with our privacy policy. This helps us to:
Prevent Fraud: Monitoring messages enables us to identify and stop fraudulent activities, ensuring the safety of your transactions.
Resolve Issues: By reviewing message exchanges, we can address any disputes between buyers and sellers quickly and fairly.
Enhance Services: Gaining insights into user communication helps us refine our services and improve the overall experience for everyone.
We handle your personal data with the utmost care and in compliance with applicable privacy laws. Your trust is essential to us, and we are committed to protecting your personal data.
Grassboots is an online listing platform and shall not be a party to any transaction between Users.
LISTING ITEMS
To list an item on the App (“Item”), the requirements set out in this section and the following conditions must be fulfilled:
Sporting equipment, sport clothing, items related to outdoor activities and associated products may be listed on the App.
School uniforms, musical instruments, books or associated educational products for schools or universities may be listed on the App.
The Donator / Seller must be the legal owner of these Items and have the right to transfer the ownership to another individual when donating or selling the Items.
The sale or possession of such Items must not:
violate the rights of any third party, must comply with any applicable intellectual property rights, must not be classed as ‘dangerous goods’ and must not be counterfeit (so far as the Donator / Seller is aware) and must not violate any local, national or international applicable law or regulations;
incite offences or crimes, discrimination, hate or violence based on race, ethnic origin or nationality;
communicate incorrect information or confidential information;
publish the personal data of other individuals or breaching privacy rights or usurping the identity of someone else.
The Donator / Seller must describe the Item as accurately as possible, indicate any possible faults, wear and tear or defects and state the price of the Item (“Faults”). The Donator / Seller, when they list the Item, represents that it complies with the description provided and that this description is exhaustive.
At least one good quality photograph of the Item must be uploaded when the item is listed (the use of other like photographs found on the internet and/or photos of a similar item is forbidden). The photograph must reflect the actual quality and external appearance of the Item, as well as any presence of Faults with the Item.
There will be no charge for submitting and listing Items to the App.
The quantity of Items that can be listed by a Donator / Seller on the App is unlimited. However, the listing of the same Item more than once on the App is forbidden.
The Donator / Seller who has listed the Item may withdraw it or amend the price at any time, before corresponding with and contacting a User for the sale of such Item.
All Items will be sold on a first come, first served basis.
We are not responsible for the content uploaded to the App by Users. Users are responsible for their own uploaded content. We will remove a User’s content where necessary and we may take any further action against the User as we see fit (including, but not limited to, suspending or terminating the User’s account) in situations where we discover any User content condoning crimes against humanity, inciting racial hatred and/or violence, concerning child pornography or any other unlawful content.
BUY WITH CONFIDENCE - STRIPE PAYMENT PLATFORM
A Buyer may purchase and pay for an Item directly in the App via our payment platform provider, Stripe. Stripe is a third-party online payment platform and the User is strongly encouraged to read Stripe’s general terms and conditions of service available here: https://stripe.com/en-gb/ssa. The User’s use of Stripe via the App will constitute implied acceptance to such terms and conditions and the User accepts and acknowledges that Stripe shall process and store credit / debit card information. We do not guarantee the safety of any payments made via Stripe and we exclude all responsibility and liability for such payments to the fullest extent permitted by law.
All payments will be made upfront and in advance for any Items purchased and shall be paid in £ GBP.
SELLING, DONATING & BUYING ITEMS
When an Item is listed for sale on the App, and as such is published to other Users, this constitutes an offer for sale of the relevant Item by the Donator / Seller, which may be accepted by a Buyer. The Buyer shall accept the Donator’s / Seller’s offer when they tap the “Buy now” button next to the Item. A legally binding contract is then created between the Buyer and the Donator / Seller for the purchase of the Item (“the Contract”). For the avoidance of doubt, Grassboots shall not be party to such Contract.
For any item donated or Seller earnings that are split through the donation slider, 75% of the proceeds will be directed to the chosen sports club, school or university the User has chosen to financially support. The remaining 25% will be allocated to Grassboots, contributing to the continued development and enhancement of the platform, ensuring a better experience for all users.
There are no selling fees for listing items on Grassboots.
How to Use Buyer Protection:
Inspect Promptly: Check the item thoroughly as soon as it arrives.
Report Issues Quickly: You have 3 days to report any problems.
Communicate with the Seller: Try to resolve the issue directly with the seller first.
Escalate if Needed: If you can’t reach a resolution, escalate the issue to Grassboots Support.
In-App Transactions: Always transact within the Grassboots App. This ensures your purchase is tracked and protected.
What is Covered Under “Buyer Protection”
Non-Delivery: If your item doesn’t arrive, you’re eligible for a refund.
Damaged Items: If the item arrives damaged beyond the highlighted description in the photos, you can request a refund.
Not as Described: If the item is significantly different from the listing (wrong size, colour, undisclosed flaws), you're covered.
What's Not Covered:
Change of Mind: If you decide you no longer want the item or it doesn’t fit as expected, Buyer Protection won’t apply.
Return Shipping Costs: Unless agreed otherwise, buyers are responsible for return shipping fees.
Off-App Transactions: If you make a deal outside of Grassboots (like direct bank transfers or other payment methods), Buyer Protection doesn't apply.
Tracked Deliveries Marked as Delivered: If the shipping shows the item was delivered, but you didn't get it.
Tips to Stay Safe:
Communicate Within the App: Keep all chats and transactions on Grassboots so that everything is trackable.
Avoid Off-App Deals: If someone suggests moving the transaction outside Grassboots, politely decline.
Payment Methods: Only use the Grassboots payment platform, card payments, Google Pay or Apple Pay.
The Buyer and Donator / Seller are solely responsible for the sale of any Item and the Donator / Seller shall be responsible for arranging postage or In-person collection of the Item(s) to the Buyer, which can include delivering items to and collecting items from the Organisation (providing that the Organisation is given prior notification). At all times, the Donators / Sellers and Buyers are strongly encouraged to keep safe and confidential any personal addresses and/or personal contact details (name, telephone number, email, address) that they receive either directly or indirectly through their use of the App. Grassboots will not be responsible or liable whatsoever for any leaks or other disclosure of such information.
We shall not be liable whatsoever for any losses, costs or damages resulting from miss-delivery, non-delivery or collection. We (in our sole discretion) may assist with any queries in relation to deliveries and/or collections; however, we shall assume no liability or responsibility for any advice or actions arising therefrom.
DELIVERY:
Integrated Shipping via Shippo:
We partner with Shippo to manage all shipping logistics. Once your order is placed, Shippo facilitates the generation of shipping labels and provides tracking information. By completing your purchase, you agree to our use of Shippo for handling the delivery of your order.
There are three delivery options available via Grassboots and these are chosen and set by the Seller at the point of listing an item and are visible within the “Delivery Info” on the listing:
In-Person
Postage
In-Person or Postage
Sellers can change the method of delivery by updating the delivery option from within the app by tapping the item’s listing; however, this cannot be altered once an item has been sold.
The Buyer pays for the cost of postage and chooses the Postage Carrier as part of the checkout process. Postage fees are calculated at checkout based on package dimensions, weight, and destination. The applicable fee will be clearly displayed before you complete your order. In most cases, the Buyer is responsible for covering the shipping fee unless otherwise noted in the item details.
Order Tracking and Communication:
Once an order has been handed over at the postage drop-off, a tracking number and a link to the carrier’s tracking system will be activated to allow you to monitor your package.
The Delivery Options Overview:
1. In-Person
Buyers and Sellers must arrange an In-Person delivery through the Grassboots in-app messenger.
Sellers must clearly specify if an item is available for In-Person collection in the item listing.
Buyers and Sellers are responsible for agreeing on a safe and mutually convenient location (e.g., public spaces like schools, clubhouses, or university student unions).
Grassboots does not mediate disputes for In-Person delivery.
2. In-Person or Postage
Sellers may choose to offer both In-Person and Postage delivery for their listings.
Buyers pay for the costs of postage if this delivery method is selected.
The Seller and Buyer must confirm the method of In-Person collection via the in-app messenger.
3. Postage Only
Sellers must select “Postage Only” at the point of listing an item for sale if they intend to ship the item via postal delivery only.
Postage fees are calculated at checkout based on package dimensions, weight, and destination. The applicable fee will be clearly displayed before an order is completed.
Sellers must ship items promptly (within 2-3 days) using the Buyer’s selected delivery option.
Seller Responsibilities:
Sellers are responsible for accurately selecting the parcel size when listing an item.
Sellers must securely package items to prevent damage during transit.
Sellers must obtain proof of postage (receipt) when dropping off the parcel at the shipping agent.
Sellers must use the delivery method selected by the Buyer and provide tracking information, if available.
Buyer Responsibilities:
Buyers must ensure their delivery address is accurate and up to date before completing a purchase.
Buyers are responsible for reviewing delivery costs during checkout and selecting a preferred postage carrier when prompted.
Buyers can track their parcel using the tracking information provided by the seller or delivery company.
Shipping Timelines:
Sellers are required to dispatch items within 2-3 business days of purchase confirmation. Delivery times depend on the courier service and the method selected by the Buyer.
Next Day Delivery: At Grassboots, we offer the option of next-day delivery through our trusted shipping partner when this option is available. However, please note that next-day delivery is only guaranteed if the Seller dispatches the item promptly within the timeframes required for the shipping partner to deliver the next day service.
Since the timing of dispatch is managed by the Seller, we recommend contacting them directly prior to any purchase to confirm if your desired delivery schedule can be met. While Grassboots facilitates this service, we cannot guarantee that the Seller will always be able to adhere to these timelines due to circumstances beyond our control.
Disputes and Liability:
Grassboots mediates disputes only for delivery transactions where the shipping process has been followed as outlined. In-Person transactions are not covered by Grassboots.
Risk Transfer and Liability:
Risk for loss or damage passes to you once the package is confirmed as delivered by Shippo’s tracking data. After the package is handed off to the carrier, any issues such as delays or damage become the carrier’s responsibility, subject to their policies.
Handling Issues:
If an item is lost or arrives damaged, please contact us immediately. We will work with Shippo and the carrier to address the issue following our dispute resolution process.
Returns and Refunds:
Sellers must clearly state if they will accept returns in the item description. Grassboots does not enforce a mandatory return policy but encourages clear communication between buyers and sellers. Refunds are only processed for delivery transactions where Grassboots determines the seller did not fulfil their shipping obligations.
Shipping Restrictions:
Certain items may be restricted or prohibited from shipping due to courier policies or local laws. It is the seller’s responsibility to ensure compliance with these regulations. Sellers should opt for “In-Person” for bulky or oversized items.
Fees:
Buyers pay for shipping costs upfront at checkout. These costs are non-refundable unless the transaction is cancelled before the item is shipped. Sellers may incur additional fees for shipping labels provided through Grassboots.
Liability Disclaimer:
Grassboots acts solely as a facilitator and is not responsible for the actions of Buyers, Sellers, or third-party delivery companies. Both buyers and sellers are encouraged to communicate clearly and follow these terms to ensure a smooth transaction.
EARNING ON GRASSBOOTS
We strive to be the best and build trust in our community, to ensure secure and transparent transactions, we use Stripe Connect, the leading Global platform provider for online payments and marketplaces, a worldwide trusted and regulated service provider to process all payments on our platform.
To start selling and earning money on Grassboots you will need to first set up a Stripe Connect account and link it to your Bank Account. This ensures money from your sales is then linked to your Bank Account and can be transferred out.
When your listed item sells on the platform – Grassboots will transfer 100% of your sale proceeds, less any split revenue from a donation. There may be a small process fee between Stripe and your chosen Bank Account, but this may vary.
Transfer of Funds - Once your item has sold, the amount raised will be shown in the “My Earnings” section of your profile. The payout of monies is then initiated to your linked bank account 7 working days after the sale date of that item.
Should you wish to change your linked Bank Account, please contact us at support@grassboots.club.
Grassboots Payments lets buyers use Apple Pay, Google Pay, credit and debit cards through Stripe Connect. For more information, please visit: https://stripe.com/gb. To learn more and for further information, please click on the links below:
As part of setting up your “My Earnings” account you may be asked for additional identification and information.
Why you may be asked for your ID - Understanding “KYC” with Stripe:
‘Know Your Customer’ (KYC) is an identity verification process that regulated institutions like Stripe must conduct. Stripe, as a licensed payment service provider, adheres to stringent regulations to ensure the safety of your money. To comply with legal requirements, Stripe might need to perform a ‘Know Your Customer’ (KYC) procedure and collect some personal information from you. This is a mandatory process to comply with anti-money laundering and counter-terrorist financing laws. The KYC process helps verify that users are acting legally and ethically, ensuring a safe environment for everyone. As a seller, you might need to complete this procedure, especially if you actively use the platform.
How the KYC procedure works: As part of regular compliance checks, you might be asked to provide a photo or copy of a document for identity verification. If so, acceptable documents include:
Passport
Driver’s license (including provisional licenses)
Important
The data collection for the KYC procedure is conducted by Stripe to comply with legal obligations, including anti-money laundering laws. Grassboots does not store or access the documents you provide. They go directly to Stripe, which handles them securely. Once Stripe verifies your documents, you can continue using the platform without any issues.
What if I don’t provide the documents? If you don’t provide the necessary documents, Stripe might restrict your ability to withdraw or use your earnings. Submitting fraudulent IDs will result in your account being immediately and permanently blocked.
HOW TO TELL US ABOUT PROBLEMS
Contacting us (including with complaints). If you think the App or the Service(s) are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at support@grassboots.club.
How we will communicate with you. If we have to contact you, we will do so by email or SMS using the contact details you have provided to us.
Problems with Items. If any Item does not substantially comply with the descriptions provided by the Donator / Seller, or if the Item has been damaged during shipment, or if the Item is not delivered at all, the following process shall be followed:
First, the Buyer and Donator / Seller shall aim to resolve the situation directly between themselves (“Dispute”). If a Donator / Seller or Buyer has informed Grassboots about such Dispute, they shall also notify Grassboots of their joint decision in resolving the Dispute.
Second, if the Buyer and the Donator / Seller fail to resolve the Dispute themselves, the Buyer or the Donator / Seller can contact Grassboots to try and resolve the Dispute. Grassboots is not obligated to assist with any Dispute; however, if we decide to try and help resolve the Dispute, we may require evidence (e.g. photos, documentation, etc.) of the Item(s) in question. Once we have reviewed any evidence, we will use reasonable endeavors to resolve the Dispute by communicating with the Donator / Seller and/or Buyer as we see fit. NOTE: we will not be responsible for refunding any payments made via the App. The Contract is strictly between the Donator / Seller and the Buyer, and Grassboots’s sole responsibility will be to facilitate an agreement/compromise where possible.
HOW YOU MAY USE THE APP
In return for your agreeing to comply with these terms you may:
download or stream a copy of the App onto your device and view, use and display the App and the Service on such device for your personal purposes only;
use any Documentation to support your permitted use of the App and the Service;
receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.
If at any time we discover that the information a User has provided about themselves is incorrect or false, or if the User has violated any of these terms, or if the User has acted in a way which is fraudulent or illegal, we may suspend and/or terminate that User’s use of the App and/or our Services with immediate effect.
We also reserve the right to suspend and/or terminate any User’s use of the App and/or our Services upon 3 days’ notice.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND BUY THE APP
You must be 18 or over to accept these terms and install the App. For minors, a parent or guardian must register for the use of the Services and supervise the use of the Services at all times.
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days’ notice of any change by sending you an email and/or SMS with details of the change or notifying you of a change when you next start the App.
Any amended terms will be considered accepted by the User, unless we receive a rejection. If a User objects, they may choose to terminate their relationship with Grassboots and they will not be permitted to continue to use the App. Any amendment to these terms published on the App will apply immediately to all Users.
UPDATE TO THE APP AND CHANGES TO THE SERVICE
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. We shall notify you of such updates where practicable.
If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using the App and the Services.
Subject to the above, the App will continue to work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.
IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING
If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgment about whether to use any such independent sites, including whether to buy any products or services offered by them.
LICENCE RESTRICTIONS
You agree that you will:
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
ACCEPTABLE USE RESTRICTIONS
You must:
not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms;
not infringe our intellectual property rights or those of any third party;
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
not collect or harvest any information or data from any Service or our systems.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
All submissions of information, data or photographs uploaded to the App (“Content”) means that Users hereby grant to Grassboots, a non-exclusive licence to use the Content anywhere in the world, which shall apply for the duration of the applicable rights, if any (and their potential extensions). Such licence includes the right to use, copy, reproduce, display and adapt the Content. Grassboots may use such Content on any known or unknown media to date and in particular TV, paper, the Internet (in banners and articles, on other websites), and social networks (Facebook, Twitter, Instagram, etc.), for operational, commercial, advertising and internal purposes, which the User hereby accepts. Users are exclusively responsible for the Content and confirm that they hold all rights over it.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence.
We are not liable for business losses. The App is for domestic and private use.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements.
We are not responsible for events outside our control.
LIABILITY CAP
At all times, our total liability arising under or in connection with these terms in relation to the App, whether arising in contract, tort or otherwise, shall be limited to the higher of:
the price paid or payable for the sale of an Item; and
the sum of £100.
WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
You must stop all activities authorised by these terms, including your use of the App and any Services;
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, we will consider any suggested alternative dispute resolution methods offered by the User.
